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At TrendKP, we are committed to delivering your order as safely and efficiently as possible. This Shipping & Delivery Policy explains how orders are processed, estimated delivery times, shipping charges, and what you can expect after placing an order.

Order Processing

Once your order has been placed successfully and payment has been confirmed, our team begins preparing your order for shipment.

• Orders are generally processed within 1–3 business days.

• During holidays, promotional campaigns, or periods of increased demand, processing may require additional time.

After your order has been dispatched, you will receive a shipping confirmation email. Where available, tracking information will also be provided by the selected carrier.

Delivery Destinations

TrendKP currently ships to selected countries throughout Europe.

Available shipping destinations and delivery options are automatically displayed during checkout based on your delivery address.

Estimated Delivery Times

Delivery estimates begin once your order has been shipped.

DestinationEstimated Delivery

Netherlands2–5 business days

Belgium2–5 business days

Germany3–7 business days

Other European countries4–10 business days

Please note that these delivery estimates are provided for guidance only. Actual delivery times may vary due to courier operations, customs procedures, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Shipping Costs

Shipping fees are calculated automatically during checkout and may vary depending on:

• Delivery destination

• Total order value

• Parcel size and weight

• Selected shipping service

Your final shipping cost will always be displayed before payment is completed.

From time to time, TrendKP may offer promotional shipping discounts or free delivery on qualifying orders.

Order Tracking

If tracking is available for your shipment, you will receive an email containing your tracking number after your package has been dispatched.

You can use this tracking information to monitor your shipment until delivery.

Delivery Information

To help avoid delivery issues, please ensure that all shipping information is accurate before submitting your order.

Incorrect or incomplete delivery details may result in:

• Delivery delays

• Returned shipments

• Additional shipping charges for redelivery

TrendKP cannot be held responsible for delivery problems resulting from inaccurate information provided during checkout.

Shipping Delays

Although we work with trusted delivery partners, delays can occasionally occur for reasons outside our control.

If your order has not arrived within the estimated delivery period, please contact us. We will work with the shipping carrier to investigate the shipment and assist you as quickly as possible.

Lost or Damaged Shipments

If your package is lost during transit or arrives damaged, please contact our customer support team as soon as possible.

To help us investigate your claim, please include:

• Your order number

• A brief description of the issue

• Photographs of the damaged product

• Photos of the shipping packaging, where applicable

Following our investigation with the shipping provider, we will determine an appropriate resolution, which may include:

• A replacement product

• A refund

• Another suitable solution where appropriate

Contact Information

If you have any questions regarding shipping or the delivery of your order, please contact us.

TrendKP

Owner: Adrian Sebastian Teper

KvK Number: 35433400

Eikenweg 60
1092 CB Amsterdam
Netherlands

Email: support@trendkp.com

Telephone: +31 6 7591 4382

Thank you for choosing TrendKP. We appreciate your trust and are committed to delivering quality pottery with dependable service, secure shipping, and a smooth shopping experience.