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At TrendKP, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return in accordance with this Returns & Refund Policy and applicable consumer protection legislation.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that the product:

• Remains unused and in its original condition.

• Has not been assembled, altered, washed, or damaged after delivery.

• Is returned in its original packaging whenever reasonably possible.

• Includes all accessories, manuals, labels, and supplied components.

• Is accompanied by valid proof of purchase.

• Has received prior return authorization from our customer support team.

Please do not send products back without contacting us first, as unauthorized returns may experience delays or may not qualify for a refund.

Return Authorization

Before returning any item, please contact TrendKP Customer Support to request return approval and instructions.

This allows us to identify your return correctly and process it as quickly as possible.

Returns received without prior authorization may be refused or experience processing delays.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, faulty, or differs from what you ordered, please notify us within 7 days of delivery.

To help us resolve the issue promptly, please provide:

• Your order number

• A brief explanation of the problem

• Clear photographs of the product

• Photos of the packaging, where applicable

After reviewing your request, we may offer one of the following solutions:

• Replacement product

• Full refund

• Partial refund

• Store credit, where appropriate

Non-Returnable Items

Unless otherwise required by applicable law, returns cannot be accepted for:

• Personalized or custom-made products

• Products manufactured according to your specifications

• Items that have been used, altered, or damaged after delivery

• Products returned without essential packaging where resale value has been significantly reduced

• Clearance, outlet, or final-sale products clearly identified as non-returnable

Exchanges

TrendKP does not currently offer direct product exchanges.

If you wish to purchase a different item, please return the eligible product for a refund (subject to approval) and place a new order through our website.

European Union Right of Withdrawal

If you are purchasing as a consumer within the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order without giving any reason.

To exercise this right, you must notify us before the withdrawal period expires. Returned products must then be sent back within the timeframe required by applicable consumer legislation.

Return Shipping Costs

Unless consumer protection laws provide otherwise, customers are responsible for return shipping costs.

TrendKP will cover return shipping expenses only when the return is the result of:

• A defective product

• Shipping damage

• An incorrect item supplied by us

For your protection, we recommend using a tracked shipping service, as we cannot accept responsibility for returned parcels lost during transit.

Refund Process

Once your returned product has been received and inspected, we will inform you of the outcome.

If your return is approved:

• Your refund will be issued using the original payment method whenever possible.

• Processing times depend on your payment provider.

• Most approved refunds are completed within 10 business days.

Delayed Refunds

If you have not received your refund within 15 business days after receiving confirmation, we recommend that you:

• Contact your bank.

• Check with your payment provider or credit card company.

• Contact our customer support team for further assistance.

Order Cancellations

Orders may be cancelled only before they have entered processing or been dispatched.

Once an order has been shipped, cancellation is no longer possible. After delivery, you may request a return if your purchase meets the requirements outlined in this policy.

Contact Information

If you have any questions regarding returns, refunds, or your order, please contact us.

TrendKP

Owner: Adrian Sebastian Teper

KvK Number: 35433400

Eikenweg 60
1092 CB Amsterdam
Netherlands

Email: support@trendkp.com

Telephone: +31 6 7591 4382

At TrendKP, we are committed to handling every return request fairly, efficiently, and transparently while respecting the consumer rights provided under applicable Dutch and European legislation.